RETURNS & EXCHANGES
POLICY OVERVIEW JPALM offers refunds or exchanges on all full-priced items purchased through our online store. We prioritize meticulous construction and quality; however, we understand the importance of fit and form.
ELIGIBILITY: To be eligible for a return, the item must be in its original, unused, and unwashed condition with all brand and swing tags attached.
In-Person Purchases: Items purchased in person (including pop-up shops or workroom sales) are only eligible for return if a genuine manufacturing fault is present.
EXCLUSIONS: Discounted, customized, or custom-made items are considered final sale and are not eligible for return or exchange unless there is a genuine manufacturing fault. Items sold that are labeled as a 'sample' are not eligible for return or exchange.
THE RETURN PROCESS
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Notification: Please email info@jpalm.co.nz within 24 hours of receiving your order to request a return or exchange.
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Return Window: The item must be returned to our Pōneke Wellington studio within 7 days of the original delivery date.
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Shipping: All return shipping costs are the responsibility of the customer. We recommend using a tracked service, as JPALM does not assume responsibility for lost or damaged packages in transit.
RETURN ADDRESS JPALM Level 5, Anvil House 138 Wakefield Street, Te Aro Wellington 6011 Aotearoa New Zealand
REFUNDS & PROCESSING Once the garment has been received and inspected at the JPALM workroom, your refund will be processed to the original payment method, excluding any initial shipping costs.
