Frequently Asked Questions

Shipping policy

All items will be packaged and dispatched within three days of ordering.

All orders are shipped from Wellington, New Zealand

DOMESTIC

Urban Courier - $10 nzd
Rural Courier - $12 nzd

Shipping within New Zealand will be delivered to an urban address within 5 working days. For rural deliveries please allow 10 working days. All orders will come with a tracking number - automatically emailed to you when order has been dispatched. JPalm does not take responsibility for lost packages - a refund can be issued to the customer only after it has been investigated and refunded from the courier company to JPalm.

For any queries please email - info@jpalm.co.nz with your order number.

INTERNATIONAL

Australia - $35 nzd

International Tracked Shipping - $50 nzd

JPalm does not take responsibility for lost packages - a refund can be issued to the customer only after it has been investigated and refunded from the courier company to JPalm.

Please allow up to 12 working days for international orders to be delivered. All orders will come with a tracking number - automatically emailed to you when order has been dispatched. JPalm is not responsible for any of the duties or taxes associated with the delivery of your package. JPalm does not take responsibility for lost packages - if possible a refund can be issued when investigated and refunded from the courier company. For any queries please email - info@jpalm.co.nz with your order number.


Returns and exchanges

We understand that buying online can be hard - as you don’t get to try it on before you buy. Because of this we offer a refund or exchange on full priced items - minus any shipping costs.

Unfortunately any discounted, customized, or custom-made items cannot be returned and are final sale.

To return an item, it must be in original condition, unused, unwashed and with all hang tags attached.

To make a return or exchange please email info@jpalm.co.nz within 24 hours of receiving your purchase, and then return the item to this address:

NEITHER PROJECT,
30 Courtenay Place, Level 1, Room 10, Te Aro, Wellington 6021, New Zealand

Please make sure that the returned item is back at JPalm within 7 days of originally receiving the goods. Remember to get a tracking number as we can’t take responsibility for any lost or damaged packages. Once the item has been returned to JPalm you will receive your refund.

For any further queries please email: info@jpalm.co.nz

Payments

JPALM.co.nz accepts lots of forms of payment :)

VISA
MASTERCARD
AMEX
SHOP PAY
APPLE PAY
GOOGLE PAY
AFTERPAY
LAYBUY

New Zealand Dollars

Sustainability

JPalm garments are mainly hand sewn by Julia in her workroom NEITHER.project in central Wellington, New Zealand. Sometimes selected garments will be sewn in New Zealand by another skilled machinist.

The fabrics used in JPalm garments are carefully chosen from New Zealand suppliers - prioritizing natural or regenerated fibres. Often vintage or found fabrics are re-purposed and saved from landfill.

Many of the textiles are distressed or treated by hand - such as the hand bleaching/dying or any frayed edges etc.

The aim of the game is to be gentle and considerate with your JPalm garment so you can enjoy it for aslong as possible :)

We recommend handwashing any delicate fabrics - such as silk, fine cotton or viscose items. This will also help to maintain the longevity of the colour.

For coats, lined blazers etc.. we recommend getting them dry cleaned when needed.

Denim and tshirting is able to go in the washing machine on a cold cycle for cotton. Do not put it in the dryer.. as there might be a tiny bit of shrinkage and we don't want that.

You are always welcome to contact us to see what the best way to wash your garment is: info@jpalm.co.nz